At 6ixstrains.ca, we are committed to providing a seamless shopping experience. This Shipping & Returns Policy outlines the process for shipping, returns, and exchanges for products purchased on our Website. By placing an order with us, you agree to the terms set out below.

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1. Minimum Order & Special Offer

Minimum Order Requirement:

• The minimum order amount on 6ixstrains.ca is $20 CAD. Orders under this value will not be processed.

• Orders above $50 qualify for our free 2.5g of cannabis offer. This is a limited-time promotional offer available with every order, regardless of size (excluding taxes and shipping fees).

Free 2.5g Offer:

• We provide 2.5g of cannabis free with every order as part of our promotional offer. The free product will be automatically added to your order and shipped with your purchase.

• Note: The specific strain or product included in the 2.5g offer may vary based on availability.

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2. Shipping Policy

Same-Day Delivery (Toronto and Surrounding Areas)

We offer same-day delivery for orders placed within the following areas:

• Moncton

• Dieppe

• Riverview

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To qualify for same-day delivery:

• Orders must be placed before 5 PM on business days.

• Same-day delivery is subject to product availability and order processing times.

Next-Day Shipping (Mail Orders)

For customers outside of our same-day delivery zone, we offer standard and express shipping via mail (3-5 business day delivery). Customers will receive tracking details for their shipment.

Shipping Rates

• Same-Day Delivery: Standard shipping rates apply based on delivery location.

• Standard and Express Delivery (Mail Orders): Shipping fees for mail orders will be calculated at checkout based on the delivery address.

Note: While we strive to deliver your order promptly, please be aware that 6ixstrains.ca is not responsible for delays caused by third-party delivery carriers, such as postal services or couriers.

Shipping Restrictions

• All orders are shipped to legal locations within Canada where cannabis consumption is permitted.

• We are unable to ship to any international addresses or to jurisdictions where cannabis is not legally allowed.

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3. Order Processing and Delivery Times

• Order Processing Time: Orders are typically processed within 1 business day. For same-day deliveries in the Toronto area, please ensure you place your order before the cut-off time.

• Shipping Time: Once your order is processed, delivery times may vary depending on your location:

  • Same-day delivery for Moncton and surrounding areas (cut-off time applies).

  • Next-day shipping (3-5 business day arrival) for all other regions via mail.

• Tracking Information: You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Delays

We make every effort to ensure timely delivery, but shipping times are not guaranteed. We are not responsible for any delays that occur due to weather, postal service issues, or other factors beyond our control.

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4. Returns & Exchanges

At 6ixstrains.ca, we want to ensure that you are fully satisfied with your purchase. However, due to the nature of our products, we do not accept returns or exchanges unless the product is defective or not as described.

Eligible Returns & Exchanges

We will accept returns or exchanges only under the following circumstances:

• Defective Products: If the cannabis product you received is damaged, defective, or has been tampered with during shipping, please contact us within 7 days of receipt.

• Incorrect Products: If you receive a product that does not match the item you ordered, please notify us within 7 days.

Please note: We are unable to accept returns on products that have been opened, used, or consumed in any way.

How to Request a Return or Exchange

If you believe your product is defective or not as described, please contact us at [email protected] with the following information:

• Your order number.

• The name of the product in question.

• A brief description of the issue or damage.

Our customer support team will respond promptly with instructions on how to proceed with your return or exchange.

Refunds

Refunds are only available for defective products or if you receive a product that does not match the description on our Website. Refunds will be issued via the original payment method.

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5. Damaged or Lost Shipments

While we take every precaution to ensure your order is delivered safely, 6ixstrains.ca is not responsible for lost or damaged goods once they are handed over to our shipping partners. However, if you receive a damaged or incorrect item, please notify us immediately at [email protected], and we will assist in resolving the issue.

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6. Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be cancelled if they have not yet been processed or shipped. Once your order has been shipped, it cannot be cancelled, but you may be eligible for a return or exchange if the product is defective or incorrect.

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7. Order Issues or Customer Support

If you experience any issues with your order, or if you have any questions regarding shipping, returns, or exchanges, please contact our customer service team at [email protected]. We are committed to resolving any issues promptly and ensuring your satisfaction.

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8. Changes to This Shipping & Returns Policy

We may update this Shipping & Returns Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. By continuing to use our Website and services after any changes are made, you agree to the updated policy.

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Contact Us

For any inquiries regarding shipping, returns, or customer support, please contact us at:

• Email: [email protected]